If you’ve been searching for a VOD or OTT platform for your online video streaming business, then you’ve definitely heard of Vimeo OTT/VHX.
I mean, it’s Vimeo! They paved the way for many companies – like Uscreen – and showed the world there was a way to share and stream videos outside of YouTube.
And because of their big household name, a lot of video streaming business owners decide to trust in Vimeo OTT to launch and run their online VOD websites and OTT apps.
However, we’ve been getting calls from their customers who are looking for Vimeo OTT alternatives to migrate to and, well, people are complaining.
Don’t get me wrong, we think Vimeo is awesome! But there are definitely some things that raised our eyebrows and that we think you should be aware of.
For those of you in a hurry, here’s basically what you need to know:
When considering Vimeo OTT as the VOD platform to host and run your video streaming business, be sure to:
- clearly understand their complicated pricing model with revenue share
- read the fine print very carefully
- be prepared for a multi-year binding contract
So what’s it to us here at Uscreen to be telling you all of this?
Uscreen isn’t just a platform for us. We care a lot about the video entrepreneurs community and their success. And because of Vimeo’s big name in the industry, we find that people aren’t doing their due diligence before they sign up with them as their VOD and OTT provider.
And it’s not because these people are lazy, not at all! It’s because this information is simply hard to find online.
So we decided to pull it all for you in one single place, so this becomes the only guide you need to read before making your decision about Vimeo OTT/VHX.
This is not to convince you to choose Uscreen over Vimeo OTT, rather be aware of Vimeo OTT’s disadvantages, limitations, associated risks and pitfalls, and alternative options. That way you can make an informed and calculated decision about the VOD platform you choose to go with.
Here are the 8 main things about Vimeo OTT you need to be aware of:
- Vimeo OTT pricing: Revenue-share pricing model and unexpected fees
- Fixed contracts and migratability: Read the fine print very carefully
- Audience ownership: Vimeo owns your audience data
- Client support: Vimeo OTT offer email-only client support
- Customization: How far can you take your VOD website and OTT apps?
- Marketing tools: Vimeo OTT offers bare minimum marketing tools
- Third-party app integrations: Does Vimeo OTT let you use your preferred tools?
- Geo-access: It’s hard to globalize with Vimeo OTT
We will get into each of these issues and compare them to what we offer here at Uscreen in this article.
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Note: Information in this article is valid as of September 18, 2019. It is reviewed and updated every six months, or whenever any major changes in information occur.
1. Vimeo OTT Pricing: revenue-share pricing model with unexpected fees
Vimeo OTT pricing is based on a revenue-share structure:
- For each subscriber (SVOD) transaction: $1 per subscriber per month + merchant fees of 2.5% + $0.30 per transaction.
- For each pay-per-view (TVOD) transaction: 10% + $0.50 per transaction.
- OTT video apps:
- $6000 per year per app, paid upfront OR
- $24,000 per year for all apps, paid upfront
- Coupons: $1 per promo code after 100 codes per month.
- Uploading video hours fee: One free hour of video uploading, after which you must purchase more video upload hours at :
- 10 hours = $99
- 25 hours = $149
- 50 hours = $199
This pricing model is called a Revenue Share model, where your fee for Vimeo OTT/VHX increases exponentially every time you add new subscribers
It’s a confusing and overwhelming pricing model, but we figured it out and created a Vimeo OTT pricing calculator to help you estimate how much you can expect to pay Vimeo OTT based on your needs:
To see the full Vimeo OTT pricing and additional costs page, click here.
Uscreen by comparison:
Uscreen charges a flat fee with no revenue share or cost per subscriber, making it easy for you to predict your Uscreen fees every month.
No hidden or extra fees. No confusing numbers. No “pricing calculators”. No surprises.
Uscreen’s Pricing Plans
Fair and consistent pricing every timePricing page
So which platform will cost you less?
The answer to that question depends on how much you plan to grow and where you see your video streaming business going.
If you don’t see yourself ever having more than a few subscribers or launching any OTT video apps, Vimeo OTT/VHX is definitely the more affordable option for you.
Vimeo OTT/VHX is a good option for those who…
- just need somewhere to host a maximum of one hour of video,
- know their subscriber base will never exceed 100 users,
- will never want OTT apps (because honestly $6000 upfront a year per app is just way too expensive)
- have no plans to grow their video service and don’t need robust marketing tools (which we will talk about in the next sections)
- will never want to migrate from Vimeo OTT to another platform
However, if you plan to grow beyond 100 subscribers and add OTT apps to your VOD service, Vimeo OTT becomes and extremely expensive and unfair option. Once you hit 100 subscribers, Uscreen instantly starts costing you less than Vimeo OTT/VHX would and continues to be consistent no matter how much you grow.
But hey! Price isn’t everything, right? So let’s look at what you get for your money on each platform.
2. Fixed contracts and migratability: read the fine print very carefully
Break-ups can be hard, but we can be mature about them.
If you start your VOD business with Uscreen but realize at any point that we might not be the right fit for you, it would be your absolute prerogative to migrate away. We’ll be sad to see you go, but we will do everything we can to help you have a smooth transition to your next chosen VOD platform.
Vimeo OTT, however, is notorious for making it hard to migrate your VOD business to any other platform
Vimeo OTT locks their clients in their platform in two main ways:
1. Fixed 2 to 3-year contracts:
Vimeo OTT requires you to sign a 2 to 3-year contract with them to launch mobile and TV OTT apps.
We have also heard that they offer discounts and free apps for a year in exchange for a 3 to 4-year contract; so if they offer you a price deal, be sure to read the terms carefully.
The thing about Vimeo’s contracts is that we have yet to see a single one of their customers succeed in getting out of one. Vimeo is a powerful corporation owned by IAC, a New York-based conglomerate that makes sure these contracts are airtight.
These contracts are written up by Vimeo’s legal team on a case-by-case basis, so it can be different in your case. Just be sure to read the fine print carefully and consult a lawyer to be sure you’re not being exploited.
2. Audience data ownership:
To migrate from Vimeo OTT to any other VOD platform, you need to have access to your audience data.
That specifically includes your audience’s billing information. Without their billing information, you can’t migrate them to another platform.
Vimeo OTT makes it very hard to extract audience data from their platform, which can leave much of the information trapped in their platform.
You would basically have to forget about the audience-base you already have on your Vimeo OTT platform and start from scratch on your new platform.
They make it that way so if you migrate away you’re worse off, decreasing your chances of leaving.
Uscreen makes you sign zero contracts:
Here at Uscreen, we don’t make you sign a single contract. We make migrating to and from Uscreen a breeze and we support you every step of the way.
In addition to being able to cancel at any time, we give you full and instant access to your audience data, with the ability to export it all as a CVS file with one single click of a button.
Which brings us to our next topic of discussion…
3. Audience Ownership: Vimeo owns your audience data
When you grow your video business using a platform like Vimeo OTT/VHX or Uscreen, you gather a lot of audience information like:
- Email addresses
- Billing information
- Customer profiles
- Video analytics data (watch times, etc.)
This data is essential for running and scaling your business, and problems especially arise when you:
- Decide to move to another platform
- Want to speak to your users
- Want to export this data to use in a third-party tool (like MailChimp)
- Want to export it to hang it on your wall – because honestly, that’s your right. You’ve earned that.
It’s not a security issue to give users access to audience data, but Vimeo OTT decides to make it inaccessible to users to make it hard for them to leave.
With Uscreen, owning your audience is a right, not a privilege.
At Uscreen, we’ve made it a point to give you full access to and ownership of the valuable audience you work so hard to convert, nurture and engage.
Our platform allows you to export all your customer data with one-click in your dashboard.
This means you can use marketing tools outside of Uscreen, or leave our platform altogether and take your audience with you.
And yes, that does mean we make it easy for you to leave us if you want to, and that’s ok. We’d want you to stay because you want to stay, not because you’re stuck with us.
Suggested read: Who Really Owns Your Audience?
4. Client Support: Can Vimeo OTT help you with your technical issues
Support is another way of saying “peace of mind”. According to what we’ve heard and experienced first hand, that’s not something Vimeo OTT necessarily offers.
Here are three things you need to know about Vimeo OTT’s client support:
- Vimeo OTT’s support is only available via email: you can only get a hold of Vimeo’s support by submitting a request through their Zendesk
- Vimeo OTT uses the same support as Vimeo: Vimeo OTT does not have it’s own designated client support team, meaning all their issues, tickets, and inquiries go to Vimeo, the parent company. And as you can imagine, that tends to be a slow disaster.
- Vimeo does not offer 24/7 customer support: For live streaming, for example, users can access only email support within one hour (weekdays) and chat support (U.S. business hours).
To say the least, people are not happy with Vimeo OTT’s support – see reviews here.
Uscreen’s client support:
At Uscreen, we take it a step further. We think it’s better to speak to a real person. That’s why we offer phone support, so we can talk through a problem and solve it together.
If you find you have an issue in the middle of the night, we also have 24/7 online support, so there is someone looking out for your website around the clock.
All Uscreen support team members are based in the United States and are extensively trained to help you solve any issue and jump and hurdle seamlessly.
And, if you don’t want to speak to anybody, you can always just refer to our help center.
5. Customization: How far can you take your VOD website and OTT apps?
Vimeo OTT/VHX and Uscreen both offer different levels of branding and customization available for your VOD website and OTT apps. We both allow you to create fully branded apps, that your audience will never realize are being powered by other platforms.
The only place where we differ is the level of customizations we provide.
Vimeo OTT has 4 editable themes for you to work with, whereas Uscreen offers you over 12 editable themes and is constantly adding more to your gallery.
We also provide theme editing features to ensure your video-on-demand website is SEO friendly and can be optimized for your target keywords.
Once you choose a theme and install it to your website, Uscreen also allows you to customize everything about your theme to make it completely yours.
One of our simplest but popular customization features is the ability to categorize and tag your videos. This makes your users’ experience better because you know where all of your content is and you can control how they browse your library to find the content they’re looking for. It makes finding the videos they want, on the topics they care about a lot easier.
We also allow your viewers to filter your content by duration, author, intensity, difficulty, or literally anything you want–which is a feature exclusive to Uscreen.
This enables your audience to seamlessly browse and find the videos they need and view the content most relevant to them.
Take a look at how easy it is to navigate the filters and categories on the Uscreen-hosted VOD website, Callanetics website:
Vimeo OTT does not give you the option categorize, filter, tag or bundle your content, depriving you of guaranteeing a personalized experience for your users.
6. Marketing Tools: Vimeo OTT offers bare-minimum marketing tools
You aren’t just making videos; you’re running a business.
Your video platform should give you the tools you need to make growing that business as easy and as simple as possible.
The only marketing tools that Vimeo OTT offers in its platform is coupons and screeners. You can check them out here.
They also provide basic YouTube-style analytics, so you can see metrics like your top played videos and total number of watch-time for all your videos.
At Uscreen, we give you robust marketing and analytics tools.
The Uscreen platform packs a comprehensive suite of video marketing tools, so that our clients can access the insights they need to grow their audience and revenue.
With Uscreen you are able to:
- Reduce churn rates and win back subscribers
- Create and send abandoned cart emails
- Offer promotional coupons
- Set up and send out “Try again for free” email campaigns to try and gain back lost customers
- Community management tools (coming Fall 2019)
As well as use our 1,000+ app integrations to add any external tools you need to help market your business more effectively, which we’ll talk about in the next section.
Uscreen also offers a full video analytics suite that goes beyond Vimeo OTT’s basic data, which includes:
- Top video analytics
- Total and specific watch times per video
- Engagement rates
- Top devices used to stream
- Data filtered by authors, videos and fate sort range
- Subscription analytics for churn, LTV, and MMR
- Royalty tracking data
Basically, Uscreen is a one-stop-shop for all of your video business growth needs.
7. Third-party App Integration: Does Vimeo OTT let you use your preferred tools?
How you run your business is a personal decision; you should be free to use the intuitive tools and platforms that you trust.
That means your platform should allow you to integrate with:
- Marketing tools
- Productivity tools
- Analytics platforms
- Collaboration tools
- Communication platforms
This will help you get the best results from your business.
Vimeo OTT/VHX has limited integrations with these third-party tools. They only have Google Analytics, MailChimp, and a few other basic pixels like Facebook pixel.
But, that’s really all you can do.
Uscreen allows you to connect with 1,000+ different apps and services, including:
- Zapier (which allows you to connect to over 1000 other apps)
- Google Analytics
- Google Tag Manager
- LinkedIn Pixel
And we are regularly adding more integrations for you to choose from.
Meaning you can create the workflows and systems you need to effectively run your business.
8. Geo-Access: Vimeo OTT doesn’t help you globalize
Video on demand is a worldwide phenomenon.
There are only 197 official countries in the world, and we have the data to show that Uscreen videos are regularly streamed in 188 of them!
This means it’s important that your videos are available in all locations, to ensure you can connect with a wide-reaching audience.
Vimeo OTT/VHX has a decent level of access to many areas of the world, specifically focusing on the English-speaking nations.
However, Uscreen is the only OTT platform able to boast worldwide coverage. We can stream videos in many locations that are known to be hard to stream to, and that Vimeo OTT/VHX doesn’t stream to, like:
- Mainland China
All of these countries have huge demands for OTT apps and services.
We also allow our users to collect payments in over 95 currency and set their VOD and apps to any of 15 language they want, which is an exclusive feature to Uscreen.
And now you’re up to date about Vimeo OTT
Vimeo is a strong household brand name in the online video hosting and streaming space.
Now you know what to expect of Vimeo OTT, so you can know what to look out for if you’re looking to launch your video streaming service with them.
And now you also know about Uscreen, a more video-entrepreneur-friendly Vimeo OTT alternative.
Uscreen gives you a lot more for your money and encourages you to grow your business, by giving you the tools you need to do it effectively.
We’ll never ask you for a revenue share or penalize you for growth. Instead, we will work together to help you create the video business you (and your audience) deserve.
Interested in a live 1-on-1 demo?Book now
Hi, we’re Uscreen…
… a turnkey video monetization platform that helps content creators, like you, sell their videos online on their own video streaming websites and OTT video apps.
Who we are and what we do
Since 2015, we have been helping video content creators – like you – start and grow their own profitable OTT businesses. Since then, we have celebrated successes with over 5000 creators to date – an outcome we’re incredibly honored by and proud of.
The Uscreen family is a 25-person strong team of incredibly talented and caring individuals, joining forces from all around the world to bring you the most advanced video monetization platform ever. Our company is remote in nature, and our team members are gravitated to one another by their common passion of seeing and helping video creators succeed in monetizing their videos online.
Learn more about us and the history of Uscreen right here.
How Uscreen works
Our platform is an all-in-one solution that makes it easy to create, launch and market your OTT video apps and streaming website.
From building beautiful websites and apps with zero coding, to managing your marketing and payment processing, Uscreen has got you covered. We give you the tools you need to build your community and grow your income all within Uscreen.
The way it works is simple. All you have to do is:
- Sign up for an account (free 14-day trial)
- Upload and organize your content
- Set your price
- Make your website look awesome
BAM! Start marketing your service and making money!
Bonus step: Launch your apps for mobile devices and TVs.
And you can do all of this within your Uscreen admin area.
For more details on exactly how Uscreen works, you can visit the process breakdown right here.
We’re honored to have been trusted by over 1000 video businesses so far, serving more than 1.1 million happy streamers, in 188 different countries. Some of our most successful forward-thinking customers include:
Our customers earn an average of $5,800 a month and we ensure they keep every penny of it.