Customer Growth Specialist

Marketing

Remote

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Location: Remote — U.S. Only

🎥 What are we doing at Uscreen?

Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.

We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.

We’re looking for a Customer Growth Specialist to join our Services team and work directly with a portfolio of creators. This is not a support role—it’s a strategic partnership. You’ll act as a business coach and advisor to creators as they grow and scale. You’ll serve as a strategic advisor, helping creators stay focused, spot opportunities, and make confident business decisions—without doing it all for them. You’ll collaborate cross-functionally to deliver high-value, well-aligned support that accelerates outcomes for our customers.

🚀 What you’ll do:

Guide new and existing customers through key business decisions—pricing, packaging, positioning, funnel development
Lead strategic check-ins via 1:1 calls and asynchronous support to help customers move forward confidently
Identify growth roadblocks and offer clear, actionable suggestions grounded in business best practices
Collaborate with Success, Sales, and Product teams to deliver coordinated and impactful customer experiences
Develop and refine playbooks and frameworks to make strategic support more scalable
Guide customers in applying Uscreen’s tools to achieve real business outcomes—like growing revenue, improving retention, and expanding their audience.
Think like a coach, not a rep—you’ll help customers make confident business decisions, not do the work for them.

🚀 What you’ll do:

This role is ideal for someone who understands the challenges and opportunities creators face—especially in marketing and monetization. Maybe you’ve worked in digital marketing, coached small businesses, or supported creators directly. Or maybe you are (or were) a creator yourself. You don’t need to be an expert in everything—but you should be excited to think strategically, connect dots across sales and marketing, and help creators grow their businesses with confidence.

🔥 Do you have what it takes?

3-5 years of experience in customer success, business consulting, coaching, or digital marketing
Comfortable advising creators, solopreneurs, or small teams on how to grow their online businesses
Skilled at communicating complex ideas clearly and simply
Experience running live customer-facing sessions (Zoom calls, webinars, strategy workshops, etc.)
A sharp eye for marketing, monetization, or audience-building opportunities
A strong sense of ownership, organization, and follow-through

Bonus points if you have:

Have experience as a creator, coach, or small business owner
Have worked with video creators, online educators, or subscription-based businesses
Are familiar with platforms like ConvertKit, YouTube, Squarespace, Kajabi, or Instagram
Understand how to structure funnels and CTAs, or how to increase audience engagement and retention

Our Commitment to You:

We offer a competitive compensation and benefits package designed to support your well-being and productivity, including:

Unlimited PTO
Remote, global team
Paid parental leave
Competitive medical, dental, and vision benefits
Technology and home office stipend
Coworking space stipend
Annual learning stipend

✔️Are you interested in applying?

Click the “Apply for this position” button
Fill out the short form and attach your portfolio
We will review the applications and email candidates who qualify to set up a first-round interview

Recruitment FAQs

How long is the recruitment process?

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.