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Customer Success Manager

Customer Success Manager

Customer Success
Remote
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Uscreen is a profitable and fast-growing SaaS company. We’re on a mission to revolutionize the way video entrepreneurs and creators monetize their content. Our all-in-one video membership platform helps creators generate revenue through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV apps.

We’re building a team that doesn’t just support creators—we partner with them to help their businesses thrive. That’s where you come in.

What you’ll do

  • Collaborate with our existing clientele, consisting of creators, founders, and CEOs, to foster the expansion of their online video subscription enterprises.
  • Establish deep relationships with new and existing customers, understanding their challenges, and offering strategic guidance to help them meet their goals and maximize their ROI
  • Own the client experience by establishing rapport, providing training, identifying opportunities and driving product adoption
  • Expand current customer accounts through upsell opportunities of products and services
  • Conduct negotiations with clients to secure contract renewals with price increases, balancing client satisfaction and company profitability
  • Own data and analytics for all things related to the customer including segmentation, account health, adoption, NPS, and churn
  • Become an industry expert by continuously seeking out and learning industry trends and best practices
  • Act as an escalation liaison between the customer, Technical Support, and Product Development to help resolve technical issues blocking product adoption
  • Provide customers with marketing, industry and platform best practices 
  • Connect customers with ecosystem partners (i.e. software, agencies, production)
  • Mitigate churn by proactively addressing leading indicators
  • Maintain and update an accurate log of activity in our CRM system
  • Partner cross-functionally with Product, Marketing and Sales to deliver a best-in-class customer experience 
  • Preemptively spot patterns to improve usage and adoption

Do you have what it takes?

  • 3+ years of Customer Success and/or Account Management, preferably in SaaS
  • Excellent communication, presentation, written, negotiation and listening skills
  • Demonstrated interest in the SaaS, online video, and influencer industries
  • Growth mindset and a positive attitude
  • Ability to organize and prioritize time and tasks
  • Strong interpersonal skills to successfully communicate and negotiate with internal and external customers
  • Graduate of a four-year university or equivalent professional experience

What We Offer

  • Competitive compensation
  • Clear path for career growth
  • Flexible PTO
  • Medical benefits with cost sharing: health, dental, and vision
  • Remote-first work with a stable home base
  • 401(k) plan with company match
  • Stipends for technology, coworking space, and professional development

Note: Benefits may vary depending on location and local regulations. Final eligibility and coverage details will be shared during the hiring process.

Are you interested in applying?

  • Click the “Apply for this position” button
  • Fill out the short form
  • We will review the applications and email candidates who qualify to set up a first-round interview

Job Details

Job Title: Customer Success Manager

Career Area: Customer Success

Location: Remote

Position: Customer Success Manager

Apply for this position

Recruitment FAQs

How long is the recruitment process?

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.