Product Specialist

Sales

Remote position

Apply now

Location: Remote

🎥 What are we doing at Uscreen?

Uscreen is a fast-growing, profitable, bootstrapped SaaS company revolutionizing how video-based entrepreneurs and creators monetize their content.

Our all-in-one video membership platform empowers video entrepreneurs to build and scale their businesses through subscriptions, communities, courses, and live-streamed events across web, mobile, and TV.

More than 25,000 video creators use Uscreen to market, manage, and grow their businesses, generating hundreds of millions in revenue along the way.

As a Product Specialist, you’ll be a key resource for new and prospective customers on our Sales Team, helping them understand the platform, guiding them through the buyer’s journey, and ensuring they get the most out of Uscreen. You’ll engage with leads during their free trial, answer platform-related questions, and support Starter plan customers in maximizing their experience. Your role bridges the gap between sales, customer success, and product education ensuring users feel confident and empowered in using Uscreen.

You’ll work closely with our Sales, Growth, and Revenue Operations teams to provide an exceptional onboarding experience and help drive customer success. If you love engaging with customers, simplifying complex topics, and helping users unlock value in a product, this role is for you!

🚀 What you’ll do:

Engage with new and prospective customers to answer platform-related questions
Guide free trial users through the buyer’s journey, ensuring they understand Uscreen’s value
Help Starter plan customers maximize their experience and identify opportunities for growth
Conduct live demos to showcase key features and benefits
Educate customers on different subscription tiers and premium offerings
Collaborate with the marketing and growth teams to optimize customer engagement campaigns
Track and manage customer interactions throughout the prospect and customer lifecycle, providing insights to enhance onboarding and the overall experience for Starter plan customers
Manage hand raises for upsells, identifying and guiding customers toward higher tier plans or additional features
Stay up to date on industry trends and competitor offerings to better serve customers

🔥 Do you have what it takes?

1+ years of experience in a customer-facing role (Product Support, Sales, or SaaS experience preferred)
Has strong communication skills and the ability to simplify complex topics and provide clear guidance
A customer-first mindset and is passionate about helping users succeed
Ability to conduct engaging product demos and guide users through platform capabilities
Organized, proactive, and comfortable working in a remote environment
A strong understanding of SaaS, online video, or the creator economy is a plus
Adaptable and eager to learn while willing to test new strategies to improve customer engagement

Our Commitment to You:

We know your worth and will compensate you competitively.
Our unlimited PTO policy encourages every team member to take the time they need to unwind and recharge.
Your growth is our growth! We’ll provide you with access to best-in-class training, workshops, and conferences to help you develop and succeed in your role.
It’s a marathon, not a sprint. We make sure you have a clear growth plan to help you get to the next level at Uscreen.
100% remote – you can work from wherever your heart desires, as long as you have access to a stable internet and a conducive workspace.
We offer flexible parental leave to make sure you have enough time for your family.
Your home office should be ergonomic and inspirational to help you make some magic, so we’ll give you a generous WFH stipend to help you set one up. If WFH is not for you, we’re happy to pay for your coworking space.
We host virtual social events filled with fun activities to ensure you feel part of the Uscreen team.

✔️Are you interested in applying?

Click the “Apply for this position” button
Fill out the short form and attach your portfolio
We will review the applications and email candidates who qualify to set up a first-round interview

Recruitment FAQs

How long is the recruitment process?

Depending on how far you get in the process, it can take anywhere from 1 week to 4 weeks, varying on the seniority of the position, as well as the volume of applications for that particular post.

Why do you ask for a video introduction?

As a remote company, we’re aware of the perks but also the drawbacks of remote work. At Uscreen, we believe that putting a face to the voice is imperative for a healthy working environment. We see the video introduction as a symbolic first step.

Can I apply for multiple positions at once?

If you feel you qualify for multiple positions listed on our website, feel free to mention it in the cover letter. We won’t disqualify anyone based on multiple applications to separate job posts, but the cover letter will be the best way to go.

Will I be required to travel?

This depends on your location and job requirements. If any travel is needed, this will be specified in the job description and pointed out in the recruitment process. If you have an impairments prohibiting you from traveling and it might affect your work, please mention it in the cover letter.

Can I work from anywhere?

Remote work offers additional flexibility in choosing your own working environment such as workstation, lighting, ambient, etc. However, to stay efficient as a remote worker, we require all our team members to have a quiet space dedicated and optimized for work.

What time zone should I be in?

We have team members across the world, in different time zones. However, we do require an overlap with our headquarters in Washington, DC. This overlap will be defined for each position separately and can be anywhere from 4 to 8 hours depending on the position.